Responsible Gambling Policy
At Cleobetra Casino, we view gaming as a form of recreational entertainment that should
always remain within the control of the user. We are dedicated to fostering a safer environment for
our Canadian community by promoting player wellbeing and proactive risk management at
cleobetra-casino.cloud.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.
Principles of Safer Gambling and Wellbeing
We believe that gambling should be an enjoyable leisure activity, not a method for
financial gain or a means to escape emotional difficulties. Our approach is centered on
empowerment through information and the provision of self-management tools that allow you to set
your own boundaries before you begin playing.
Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Mandatory Age Restriction (18+)
Cleobetra Casino operates with a zero-tolerance policy regarding underage gambling.
Access to our services is strictly limited to individuals who are 18 years of age or older. We
implement rigorous identity and age verification checks during registration. We also urge
Canadian parents to use filtering software to prevent minors from accessing gambling-related
content on shared devices.
We use cookies for:
- maintaining the session and enabling essential functions (login, security, fraud prevention);
- improving service performance and stability;
- remembering settings and preferences;
- measuring platform usage to identify errors and optimize the experience;
- where applicable, display more relevant content or communications based on interests.
Technical Tools for User Control
We provide a comprehensive suite of tools within your account settings that allow you
to manage your activity proactively.
Personal Deposit and Expenditure Limits You can set daily, weekly, or monthly limits on the
amount you can deposit. This is the most effective way to manage a gaming budget. Requests to
decrease a limit are implemented immediately; requests to increase a limit are subject to a
24-hour "cooling-off" period.
Loss and Wager Limits In addition to deposits, you can set limits on the total amount you are
willing to lose or wager over a specific period. These tools provide an extra layer of
protection by automatically restricting further play once a limit is reached.
Session Time Management Our platform allows you to set session timers that will notify you or
automatically log you out once your allocated time has expired. This helps maintain a healthy
balance between gaming and daily responsibilities.
Time-Out and Cooling-Off Periods If you feel you need a short break, you can initiate a
"Time-Out" period ranging from 24 hours to six weeks. During this time, you will be unable to
access your account or receive marketing communications.
Formal Self-Exclusion For users who feel they have developed a serious problem, we offer a
formal Self-Exclusion process. This deactivates your account for a period of six months to five
years, or permanently. This is a definitive step in prioritizing your wellbeing.
Strictly necessary cookies
They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be deactivated from our preference system, although you can manage them from your browser (see relevant section).
Performance and analytics cookies
They help understand how the platform is used (e.g., pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality cookies
They allow choices to be remembered to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and targeting cookies
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where it exists, it will be managed by consent, and you can reject it without losing access to essential functions.
Warning Signs and Staying in Control
It is vital to monitor your behavior for signs that gambling may no longer be
recreational:
- Spending more money or time than you can afford.
- Neglecting work, family, or social obligations to play.
- Chasing losses by wagering more money to recover previous results.
- Feeling irritable or anxious when not playing.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytics or functionality).
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of previous use based on your authorization.
Seeking Professional Support
If you or someone you know is struggling with gambling-related issues, several
professional organizations in Canada provide free, confidential counseling and support. We
encourage all users to seek help from local support networks if gaming ceases to be fun.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy”, “Cookies” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete cookies and stored data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., staying logged in).
Protection of Minors and Shared Devices
Maintaining a safe environment involves the responsible use of technology in shared
households. We recommend never leaving your device unattended while logged in, not using the
"remember password" feature on shared computers, and reporting any instances of potential
underage access immediately.
Some functions may rely on external providers (e.g., measurement, security, or integrated functionalities services). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and demand reasonable standards of security and confidentiality.
Monitoring and Policy Updates
Our staff is trained to understand the importance of responsible gambling and to
assist users in navigating our control tools. We periodically review our procedures to ensure
they meet evolving best practices in Canada.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, Floor 9, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico